Privacy Policy.

We take your privacy seriously and are committed to handling personal information in an open and transparent manner consistent with the APPs. This policy sets out:

• the kinds of personal information we collect and hold;
• how and why we collect, hold, use, and disclose that information;
• how you can access or correct information we hold about you; and
• how you can make a privacy complaint.

By using our website or engaging our services, you acknowledge you have read this policy and consent to our practices described herein.

Depending on how you interact with us, we may collect and hold the following categories of personal information:

Contact & Identity Information

• Full name, email address, and phone number (provided via enquiry or contact forms)
• General location (city / state) to match you with the appropriate coach
• Age range (to confirm eligibility for our services)

Service-Related Information

• Responses to intake questionnaires (dating history, goals, and relationship context)
• Communication history: emails, messages, session notes from coaching engagements
• Payment information (billing name and transaction records; card details are processed by our payment provider and not stored by us)
• Testimonials or reviews you voluntarily provide

Technical & Usage Information

• IP address, browser type, device type, and operating system
• Pages visited, session duration, and referral source (collected via analytics tools)
• Cookie identifiers and advertising pixel data (see Section 10)

We do not intentionally collect sensitive information (such as health, racial, political, or criminal record information) unless you voluntarily disclose it in the context of seeking coaching support, in which case we handle it with the heightened protections required by APP 3.3.

We collect personal information in a number of ways, including:

• Directly from you - when you complete a contact form, book a consultation call, make a purchase, subscribe to our email list, or communicate with us via email or social media.
• Automatically - when you visit our website, through cookies, pixels, and server logs (see Section 10).
• From third parties - such as referral partners, social media platforms (e.g. Instagram, TikTok), or booking platforms that you use to find us.

Where it is lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, where you seek to engage our coaching services, we generally require identifying information to deliver those services effectively.

If we collect personal information about you from a third party without your direct involvement, we will take reasonable steps to notify you of that collection as soon as practicable, unless doing so is impracticable or would be unlawful.

We collect personal information only for purposes that are directly related to our functions and activities. The primary purposes include:

• Providing, managing, and delivering our coaching programs and services;
• Communicating with you about your enquiry, booking, or ongoing coaching engagement;
• Processing payments and maintaining financial records;
• Personalising your coaching experience and matching you with the appropriate coach;
• Sending service-related and promotional communications (where you have consented or where permitted by law);
• Improving our website, services, and marketing effectiveness;
• Complying with applicable laws and regulations; and
• Resolving complaints and disputes.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection, or a directly related secondary purpose, unless you have consented or an exception under the Privacy Act applies.

We may disclose your personal information to:

• Our coaches and staff - who need access to deliver coaching services to you;
• Service providers - third-party contractors who assist us in operating our business (e.g. payment processors, email marketing platforms, CRM providers, booking software), subject to confidentiality obligations;
• Analytics and advertising platforms - such as Google Analytics, Meta, TikTok, and HotJar (see Section 10);
• Legal and regulatory bodies - where we are required by law, court order, or regulatory obligation to disclose information; and
• Successors - in the event of a merger, acquisition, or sale of all or part of our business.

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may use your personal information (in particular, your name and email address) to send you information about our services, promotions, and coaching insights that may be of interest to you. We will only do so where:

• you have consented to receiving such communications; or
• we have collected your information in connection with a previous service engagement and you have a reasonable expectation that we may contact you about related services (as permitted under the Spam Act 2003 (Cth)).

Every marketing email we send contains a clear and functional unsubscribe option. You may also opt out at any time by emailing us at [email protected].

We will process your unsubscribe request within a reasonable time (and no later than 5 business days) in accordance with the Spam Act 2003.

Some of the third-party service providers we engage are based outside Australia. By using our services or website, you acknowledge that your personal information may be transferred to, and processed in, countries outside Australia, including the United States and countries within the European Union.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information (APP 8). Where the recipient is in a country with substantially similar privacy protections, we rely on that to satisfy our obligations. In other cases, we rely on your consent (which you provide by engaging with our services) or contractual protections with our service providers.

Overseas recipients to whom we may disclose information include providers of email marketing software, cloud storage, analytics, and payment processing platforms.

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include:

• Maintaining our website with HTTPS (SSL/TLS) encryption;
• Limiting internal access to personal information on a need-to-know basis;
• Using reputable third-party payment processors that comply with PCI DSS standards (we do not store card data ourselves);
• Implementing access controls and password policies for internal systems; and
• Regularly reviewing our data handling practices.

We will take reasonable steps to destroy or de-identify personal information that we no longer need for any purpose for which it may be used or disclosed, unless we are required by law to retain it.

If a data breach occurs that is likely to result in serious harm to any individual whose information is involved, we will notify the affected individual(s) and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act).

Under APP 12, you have the right to request access to personal information we hold about you. Under APP 13, you have the right to request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us using the details in Section 14. We will respond within a reasonable time (generally within 30 days). We may require you to verify your identity before granting access.

We will not charge a fee for making an access request, but we may charge a reasonable fee for providing access in some circumstances (e.g. extensive document retrieval).

We may decline an access or correction request in circumstances permitted by the Privacy Act (e.g. where access would pose a serious threat to the safety of another person, or where the information relates to existing or anticipated legal proceedings). If we refuse, we will give you written reasons and inform you of available complaint mechanisms.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver relevant advertising. The types of cookies we use include:

• Essential cookies - required for the website to function correctly (e.g. session management);
• Analytics cookies - used by Google Analytics and HotJar to understand how visitors use our site (pages visited, time on site, user journeys);
• Advertising & retargeting pixels - including TikTok Pixel and Meta Pixel, which allow us to show targeted advertising to users who have visited our website on those platforms; and
• Preference cookies - used to remember your settings and preferences across visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. For more information about managing cookies, visit aboutcookies.org.

For information on how Google Analytics collects and processes data, see Google's privacy policy. For TikTok Pixel, see TikTok's privacy policy. For HotJar, see HotJar's privacy policy.

Our website may contain links to third-party websites, social media platforms, and other resources not operated by us. This Privacy Policy applies only to Core Confidence Coaching Pty Ltd and does not apply to any third-party sites. We encourage you to review the privacy policies of any external websites you visit.

We are not responsible for the privacy practices or content of third-party websites.

If you believe we have breached the APPs or any applicable privacy law, you have the right to make a complaint. We take all privacy complaints seriously.

Step 1: Contact us first: Please direct your complaint to us in the first instance using the contact details in Section 14. Provide as much detail as possible about the nature of your concern. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

Step 2: OAIC: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:

We are based in Melbourne, Victoria, Australia, and operate coaching services across Melbourne, Sydney, and remotely throughout Australia.